Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the Iteronai document intelligence platform, including all related websites, applications, and services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind the organization to these Terms.

You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Notify us immediately at support@iteronai.com if you suspect unauthorized use.

You retain all rights to documents, prompts, annotations, and other materials you upload or generate through the Service (“Customer Content”). You grant Iteronai a limited, non-exclusive license to host, process, and display Customer Content solely as needed to provide and support the Service, including deriving contextual embeddings, summaries, and citations. You are responsible for ensuring that your Customer Content does not infringe the rights of others and complies with applicable law.

You agree not to (a) reverse engineer, decompile, or attempt to derive the source code of the Service; (b) upload malicious code or interfere with the integrity or performance of the Service; (c) use the Service to develop or train competing models; (d) misrepresent output as human-generated when disclosure is legally required; or (e) use the Service in violation of export controls or for any unlawful, infringing, or fraudulent purpose. We may monitor usage to ensure compliance and may suspend or terminate access if we detect harmful or abusive behavior.

Access to certain features may require a paid subscription or usage fees. Unless otherwise stated in an order form, charges are billed in advance, are non-refundable, and automatically renew at the end of each billing period. You remain responsible for all taxes associated with your purchase. We may modify pricing or billing terms upon reasonable notice, and changes will take effect in the next billing cycle.

Each party agrees to protect the other party’s confidential information with the same care it uses to protect its own. We maintain administrative, technical, and physical safeguards designed to protect the Service and Customer Content; however, no system is perfectly secure, and you understand that you share Customer Content at your own risk.

The Service may integrate with third-party storage, identity, or data sources. Your use of third-party services is governed solely by their terms, and Iteronai is not responsible for third-party products or their handling of your data. We may exchange limited information with third-party providers as needed to enable integrations.

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Iteronai does not guarantee that generated insights are accurate, complete, or free from bias, and you are solely responsible for validating outputs before relying on them.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ITERONAI AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO ITERONAI FOR THE SERVICE IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

You may cancel your account at any time through the workspace settings or by contacting us at support@iteronai.com. We may suspend or terminate access if you breach these Terms, fail to pay fees when due, or if continued service would pose legal or security risks. Upon termination, we will delete or anonymize Customer Content within a commercially reasonable timeframe, except where retention is required by law.

We may update the Service and these Terms to reflect new features, security requirements, or legal obligations. Material changes will be communicated via email or in-product notice. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the State of California, excluding its conflict-of-law rules. Any disputes will be resolved in the state or federal courts located in San Francisco County, California, and the parties consent to personal jurisdiction in those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Questions about these Terms can be sent to support@iteronai.com. We are happy to clarify obligations or discuss custom agreements for enterprise accounts.